Due to the intimate nature of our products and strict hygiene standards, Pleasure Shop does not accept returns or issue refunds.
Exception – Damaged Product (Not Packaging):
If you receive a damaged sex toy (not just a damaged box), you must contact us within 24 hours of receiving your order by calling our store per below :
Please include:
-
Your order number
-
Clear photo or video showing the damage while opening the product
-
A short explanation of the issue
We will review each case individually. Submitting proof does not guarantee a refund or replacement — our team will assess the situation and respond accordingly.