We care about your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data.
1. How We Collect Your Data
We collect personal information directly from you when you:
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Place an order on our website
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Contact us by phone, email, or in person
2. Do We Use Cookies?
We do not use cookies on our website at this time.
3. What Personal Data Do We Collect?
We may collect the following information:
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Name and surname
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Phone number
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Email address
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Delivery address
If we ever need to collect sensitive information (e.g. related to health or preferences), we will always ask for your clear consent first.
4. Why We Need Your Data
We collect your personal data for purposes such as:
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Processing and delivering your orders
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Contacting you about your purchase
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Managing your account and providing customer support
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Ensuring the safety and functionality of our platform
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Fulfilling our legal obligations (e.g. order records)
Without this information, we cannot process your order or ensure delivery.
5. Legal Reasons We Process Your Data
We handle your data based on:
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Your consent
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The need to fulfill our contract with you
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Compliance with legal obligations
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Our legitimate business interest to operate efficiently and securely
6. Who We Share Data With
We only share necessary information with trusted third parties, including:
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Courier services (for delivery purposes)
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Website hosting providers
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Our accountants and legal advisors
All third parties we work with are GDPR-compliant and required to protect your data.
7. Data Security
We use strict security measures to protect your personal data.
Only authorized staff can access your information, and they are trained to handle it with confidentiality.
However, please note that data transmission over the internet is never 100% secure.
8. Data Retention
We will retain your personal data:
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For as long as you are a customer
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As required by law for tax, legal, or administrative purposes
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Until you request deletion (for non-order-related data like newsletters)
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we do, we’ll update the “Last Revised” date at the top of this page.
We encourage you to check this page regularly so you’re always informed about how Pleasure Shop protects your personal data.
10. Your Data Protection Rights
Under GDPR, you have the right to control how your personal data is used. These rights include:
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Access – You can request to see the personal data we hold about you.
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Correction – You can ask us to fix incorrect or outdated data.
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Deletion – You can ask us to delete your personal data (“the right to be forgotten”).
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Data Portability – You can request a copy of your data in a digital format and ask us to send it to another provider.
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Objection – You can object to the use of your data in certain cases (e.g. marketing or profiling).
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Restriction – You can ask us to limit how we use your data in certain situations.
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Withdraw Consent – If you gave us consent, you can take it back at any time.
To protect your privacy, we may ask for ID or proof of identity before processing your request.
In most cases, there is no fee to exercise your rights, unless your request is clearly repetitive or excessive.
Please note: In some cases, we may not be able to fulfill your request due to legal obligations or other valid reasons — but we’ll always explain why.